Information on COVID-19 for our Guests - Last Updated April 4

Your Health And Safety is Our Priority

This page was last updated Saturday April 4, 2020

As you know, these are rapidly changing times as we all look to act responsibly and safely in our response to the coronavirus (COVID-19).

On this page you can find our latest information for Premiere Suites related to coronavirus. You can also find links to the history of information we have posted, as well as copies of communications that we have sent to current guests. 

We wish you and your loved one's spectacular health and happiness, and we want to assure you that Premiere Suites continues to operate, and to support you as a safe and approved essential services provider.

 

Previous Communications

 

Current Information

Please find below the current measures and securities Premiere Suites is taking, while also noting that we at Premiere Suites are cognizant that the situation continues to evolve at a rapid pace, and we continue to actively monitor daily updates, and evolve our policies as is necessary to best honour the health and safety of our guests, team members and building communities.

From all of us, stay safe.

UPDATED OPERATING POLICY

At Premiere Suites, the health and safety of our guests and team members continues to be our top priority, and we remain vigilant in light of the ongoing situation.

At Premiere Suites:

 

BOOK & STAY WITH CONFIDENCE
Updated Cancellation Policy

To better support your ability to book and stay with confidence, we have temporarily suspended our existing cancellation policy in order to provide peace-of-mind should your travel arrangements evolve.

If you have any questions regarding an existing or upcoming reservation, please contact your dedicated Premiere Suites representative, or call us at 1-888-575-7808.

 

HONOURING THE HEALTH AND SAFETY OF OUR VALUED GUESTS AND TEAM MEMBERS

As a means of honoring the recommended practice of social distancing throughout your stay; we at Premiere Suites, have temporarily suspended our in-stay, bi-weekly housekeeping services.

Please note that the entirety of your suite and its contents has been professionally cleaned and sanitized, prior to your arrival.

Due to the confirmed findings of a recent study conducted by the New England Journal of Medicine surrounding the surface stability of coronavirus (COVID-19), our cleaning and sanitation team will not be entering previously occupied suites until a period of 96-hours* (4 days) has expired from the time of the guest departure.

After the period of 96-hours* has elapsed our professional teams will enter the suite to conduct their complete cleaning and sanitization process. This process ensures both the health and safety of our valued team members, and those of our incoming guests.

Should your preferred suite not meet the 96-hour* time requirement at the time of your arrival, we will ask that you reside temporarily in an approved sanitized suite, until that time that your desired suite is deemed effectively cleaned and sanitized.

We do apologize for any inconvenience these temporary measures may impose and thank you sincerely for your support of the health of our guests, and team members throughout this uncertain time.

*Please note that the indicated duration may evolve in response to new and verified information.

 

REDUCED ACCESS TO BUILDING AMENITIES

As our building communities look to honour the health and safety or their residents, you may find limited access or a temporary cessation of access to common building areas such as; gyms, pools, saunas, games rooms, shared workspaces, party rooms, etc. These decisions are being made by the respective building management teams and condo boards. 

RESPONSIBLE USE OF SHARED BUILDING SPACES & AMENITIES

As a responsible member of your building community, we ask that our guests be ever diligent when in contact with shared touch points such as: elevators, garbage disposals, mail rooms, etc. Some communities have suggested you wear disposable gloves, or use a paper towel or sanitized wipe when touching buttons, railings, door knobs and handles. And as always, sneeze or cough into your elbow.

 

TRAVELERS ARRIVING FROM ANY LOCATION OUTSIDE OF CANADA

The Government of Canada has put in place emergency measures that require mandatory 14-day self-isolation for all persons entering Canada, even if they do not have COVID-19 symptoms.

Failure to comply with this Order is an offense under the Quarantine Act. Maximum penalties include a fine of up to $750,000 and/or imprisonment for six months.

 

24/7 PROFESSIONAL GUEST SUPPORT

Stay with confidence, knowing that Premiere Suites continues to provide attentive and informed, 24/7 local guest support, attending to the direct and evolving needs, concerns, and questions of each our guests throughout their stay.

 

BENEFICIAL RESOURCES

Public Health Agency Canada

Prevention

Travel Advice

Being Prepared

 

CONTINUED DUTIFUL ACTION

Premiere Suites will actively await, and dutifully act upon any additional notice on this evolving situation, and update our policies and actions, in line with official guidance.

For the most recent updates to the PHAC guidelines and recommendations, kindly visit Canada Public Health.

 

AN HONOUR AND A PRIVILEGE

It is our honour and privilege to serve you, and particularly during challenging times, and we thank you for being at the heart of what we do.

As always, we wish you and your families spectacular health and happiness, and very much look forward to supporting you throughout your stay.